Frequently Asked Questions
and Troubleshooting Techniques
WHAT AREAS DOES WIRED SOUTH SERVICE?
In North Carolina, we provide Residential, Home Builder and Commercial services in the following counties:
Triad Area: Alamance, Ashe, Caswell, Davie, Davidson, Guliford, Forsyth, Randolph, Rockingham, Stokes, Surry, Watatuga, Wilkes, and Yadkin.
Greater Raleigh Area: Chatham, Durham, Franklin, Harnett, Johnston, Nash, Orange, Sampson, Wake, and Wilson.
Coastal Area: Beaufort, Brunswick, Carteret, Craven, Columbus, Jones, New Hanover, Onslow, Pamlico, and Pender.
We provide Commercial services only in the state of South Carolina and Virginia.
WHERE CAN I ACCESS MY HOME/BUSINESS SECURITY SYSTEM?
You can access your security, emergency response, and home automation system via one of the following links – based on your provider.
HOW MUCH DOES A SYSTEM COST?
The cost of your system is based on many factors including the size of your home or business and the type of services you need. We work closely with all of our clients to ensure a clear understanding of what it is needed to create comprehensive and intuitive solutions to fit every lifestyle and budget.
CAN I REQUEST INSTALLATION OF DIFFERENT PRODUCTS THAN WHAT WIRED SOUTH OFFERS?
Typically this is not the case as we are unable to maintain responsibility for the integrity of the product being installed. That said, we do offer services for installation of limited OFE (Owner Furnished Equipment). Feel free to reach out to Sales@WiredSouth.com to discuss your project with a Wired South Representative.
WHAT IS THE AVERAGE INSTALLATION TIME FOR SERVICES?
This can dramatically change based on the scope of work needing to be completed. Listed below you can find our most common installation practices and estimated times to complete.
Televisions (55”-100”) w/Existing Wiring – 1HR
Smart Home Integration – 1.5HR w/Demo
Entry Level Alarm Installation – 3.5HR w/Demo
Includes: Keypad, THREE Doors, ONE Motion
MY DOORBELL CAMERA IS OFFLINE. HOW CAN I FIX THIS?
More often than not, doorbells drop offline due to a change in the network settings of your homes WiFi. The network your doorbell was programmed to, is lost and has no means to reach the Alarm.com secured servers. In a few instances the doorbell can drop offline due to power fluctuations with the chime installed in the home. In many instances, the doorbell will automatically reconnect. If you find that in either instance your doorbell continues to have connectivity issues, you can follow the steps below to reinstate the doorbell to your system. Please note you will need the information from your homes WiFi network to complete these steps.
Call Wired South office to have doorbell removed from your account
Press and Hold the doorbell button for ~45sec to reboot the doorbell. The lights on the doorbell should flash Blue, then Yellow
Open your Alarm.com app on your smartphone or tablet
Scroll to the doorbell card, you should see a message that states your account is eligible for doorbell, but no doorbell has been enrolled. Press the “+” button at the top right corner of the screen to add your doorbell
Follow the on-screen prompts to finish this procedure.
MY THERMOSTAT ISN'T WORKING, OR I CANNOT CONTROL MY THERMOSTAT VIA THE APP. HOW CAN I FIX THIS?
You can try power cycling your thermostat by removing it off the wall (pull straight off wall) and remove battery (if applicable). Reinstall battery and place unit back on its base. Many times, this will resync the device to the network. If you find this was unsuccessful, please submit request to Scheduling@WiredSouth.com for one of our team members to reset your Zwave network.
MY GARAGE DOOR ISN'T OPENING/CLOSING. WHAT SHOULD I DO?
More often than not, garage doors drop offline due to a change in the network settings of your homes WiFi. The network your garage door motor was programmed to, is lost and has no means to reach the Alarm.com secured servers. If your garage door continues to have connectivity issues, you can follow the steps below to reinstate the garage door to your system.
I HAVE A HARDWIRED CONNECTION BUT NO NETWORK ACCESS. WHAT SHOULD I DO?
This can be a result of many factors, most often your computers network settings were altered to accommodate network connectivity with work (VPN). We always recommend working your way backwards from device to service.
STEP 1: Complete network reset | Windows
Open Settings on your PC by clicking on the Start Menu and then hitting the Setting icon. Alternatively, use the Windows key + I shortcut to open Settings.
Go to Network and Internet.
Choose Status from the left sidebar. Then scroll down and click on Network reset.
You will be asked to confirm your decision of resetting network settings. Click on Reset now to start the process.
After that starts, the Command prompt will open automatically, and your PC will make necessary changes.